What factors determine e-satisfaction and consumer spending in e-commerce retailing?
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چکیده
منابع مشابه
An Exploratory Study on Effect of Demographic Factors on Consumer Satisfaction and its Determinants in E-Retailing
The purpose of the study was to explore the impact of demography of online customers on e-satisfaction as well as on the determinants of e-satisfaction operating in e-retailing space in India. A theoretical model was derived in accordance with the literature and was tested empirically. Conveniently sampling technique was used. Primary data was collected through a structured questionnaire throug...
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ژورنال
عنوان ژورنال: Journal of Retailing and Consumer Services
سال: 2017
ISSN: 0969-6989
DOI: 10.1016/j.jretconser.2017.07.010